How Live Help can help you!

Live Help

Live Help is our built-in instant messaging service where you can chat online with a real sales representative. It is available Mon-Fri 11:30am-7pm EST.

Order Tracking

Order Tracking - We always make every effort possible to process and ship all orders with in 48 hours of receipt (business days Monday-Friday). If you place an express ship order you can notify us about the urgency of your order by contacting us through our Live Help or call 954-563-5777. If your order has been processed we would be happy to track your order as well.

Product Care

Product Care - We would be happy to assist you with questions about how to care for the products we sell. We also can teach you ways to make latex and vinyl clothing to look their best with special dressing we sell to make them shine. We can offer you tips on the best way to store the clothing you buy to make them last.

Product Sizing

Product Sizing - Most of our designers run true to size while some designers sizes run big and others run small. Though our site does have size charts for most designers, we are here to assist you with sizing for your best fit.

Can't Find Your Size or Color?

Can't find your size or color? - Every item displayed on our online store is on hand in our showroom and ready to ship. You may see a style that you would like but we do not display your size. We would be happy to discuss the opportunity of bringing in the style you wish and suggest a time frame for delivery or we can suggest an alternative style which is immediately available to ship.

Product Description

Product Description - Sometimes a picture can tell a thousand words and other times it is just confusing. We do our best at displaying images of our products so you know what to expect. We also try to describe the item is detail on the details page of the item. Sometimes this is just not enough for you to be certain that you are getting what you want. We would be happy to take more time to describe the item in more detail with you offering information about zips, snaps, buckles, etc.

Back-Ordered Item Status

Back-ordered Item Status - If we send you a partial order we will back order the remaining items. If your back ordered item is not received in a timely manner you are welcome to ask us about the potential date of delivery.

Having Trouble Finding Something?

Having Trouble Finding Something? - We are very familiar with our online store and are happy to direct you in case you can not find what you are looking for.

Gift Shopping

Gift Shopping - We can help you pick out the perfect gift for a special loved one.

Accessories

Accessories - We are happy to suggest accessories and footwear to complete your outfit. You may have an outfit or costume and need a special accessory... give us a try!

Wishlist

Want to set up a Wishlist - Create a gift registry just like people do for weddings except make this your registry with products available from our online store so your loved ones, friends or fans can pick out something you actually want rather than what they think you want! Need help setting up your wishlist? We can help you with that too!

Special Events

Theme Party / Halloween - We specialize in finding outrageous and unique costumes for many theme parties and are the ultimate store for Sexy Halloween. We can help you pick out a great outfit for any special occasion!

Live Help is just one of the many ways in which Fetish Factory stands ahead of the rest in terms of personal, quality customer service.