How Live Help can help you!
Fetish Factory Live Help
Live Help
Live Help is our built-in instant messaging service
where you can chat online with a real sales representative.
It is available Mon-Fri 11:30am-7pm EST.

Order Tracking
Order Tracking - We always make every effort possible
to process and ship all orders with in 48 hours of receipt (business days
Monday-Friday). If you place an express ship order you can notify us about
the urgency of your order by contacting us through our Live Help or call
954-563-5777. If your order has been processed we would
be happy to track your order as well.
Product Care
Product Care - We would be happy to assist you with
questions about how to care for the products we sell.
We also can teach you ways to make latex and vinyl clothing to look their
best with special dressing we sell to make them shine. We can offer you
tips on the best way to store the clothing you buy to make them last.
Product Sizing
Product Sizing - Most of our designers run true to size
while some designers sizes run big and others run small. Though our site
does have size charts for most designers, we are here to assist
you with sizing for your best fit.
Can't Find Your Size or Color?
Can't find your size or color? - Every item displayed
on our online store is on hand in our showroom and ready to ship. You
may see a style that you would like but we do not display your size. We
would be happy to discuss the opportunity of bringing in the style you
wish and suggest a time frame for delivery or we can suggest an alternative
style which is immediately available to ship.
Product Description
Product Description - Sometimes a picture can tell a
thousand words and other times it is just confusing. We do our best at
displaying images of our products so you know what to expect. We also
try to describe the item is detail on the details page of the item. Sometimes
this is just not enough for you to be certain that you are getting what
you want. We would be happy to take more time to describe the
item in more detail with you offering information about zips,
snaps, buckles, etc.
Back-Ordered Item Status
Back-ordered Item Status - If we send you a partial
order we will back order the remaining items. If your
back ordered item is not received in a timely manner you are welcome to
ask us about the potential date of delivery.
Having Trouble Finding Something?
Having Trouble Finding Something? - We are very familiar
with our online store and are happy to direct you in
case you can not find what you are looking for.
Gift Shopping
Gift Shopping - We can help you pick out the perfect
gift for a special loved one.
Accessories
Accessories - We are happy to suggest
accessories and footwear to complete your outfit. You may have an outfit
or costume and need a special accessory... give us a try!
Wishlist
Want to set up a Wishlist - Create a gift registry
just like people do for weddings except make this your registry with products
available from our online store so your loved ones, friends or fans can
pick out something you actually want rather than what they think you want!
Need help setting up your wishlist? We can help you with that too!
Special Events
Theme Party / Halloween - We specialize in finding outrageous
and unique costumes for many theme parties and are the ultimate store
for Sexy Halloween. We can help you pick out a great outfit
for any special occasion!

Live Help is just one of the many ways in which Fetish Factory
stands ahead of the rest in terms of personal, quality customer
service.
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